Performance Support

Since performance support is somewhat of a vague description for a training deliverable, this answer can vary much more than other types of training.

Two main types of performance support we develop are job aids and quick reference guides.

If the only deliverable you need is performance support, depending on the actual item itself, the whole process can take from 2 weeks all the way to 2 months. That doesn't mean they never take longer, but that's our average time. The number of items and complexity of the task needed for each item also determines the time it takes which is why it's always best to discuss with us your project needs so we can give you more accurate estimates.

 Just as with the length of time to develop, the cost also varies by the type of performance support. That could be job aids, quick reference guides, or something else entirely.

A job aid typically costs between $1,000 and $1,500 and a quick reference guide between $750 and $1,250 to develop. That doesn't means a quick reference guide could never cost more than a job aid or that the prices won't go outside those estimates, but the complexity of each task will determine how much the performance support will actually cost.

Absolutely! Since you're paying for it, you should also own the source files. For performance support, the source files are typically either a .doc file or, in some cases, Adobe Illustrator (.ai).

We're always available to make any updates you need whether a process changes or you want it modernized if someone else developed it.

If you would like to make the changes yourself, you're welcome to because we will always provide you with the source file you can edit yourself.